Service
THE ART OF HOSPITALITY
Defining the sense of an organization and how they embrace and engage the customer. Each successful company must have a tangible philosophy of service. We will assist you in identifying, creating and codifying your culture.
TRAINING and MENTORING
* Customized service training programs
* Individual and Team mentoring for senior managers
Led the team that created the 'quality wins' guest engagement program for Swissotel worldwide.
Defining the sense of an organization and how they embrace and engage the customer. Each successful company must have a tangible philosophy of service. We will assist you in identifying, creating and codifying your culture.
TRAINING and MENTORING
* Customized service training programs
* Individual and Team mentoring for senior managers
Led the team that created the 'quality wins' guest engagement program for Swissotel worldwide.