DAVID M GIBBONS
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Service

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THE ART OF HOSPITALITY

Defining the sense of an organization and how they embrace and engage the customer. Each successful company must have a tangible philosophy of service. We will assist you in identifying, creating and codifying your culture.

TRAINING and MENTORING

* Customized service training programs
* Individual and Team mentoring for senior managers 


Led the team that created the 'quality wins' guest engagement program for Swissotel worldwide.