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We recently went off for a short trip to visit relatives and found ourselves needing a convenient place for one night. The ease, comfort and confidence of booking a hotel room in a big familiar city was replaced with the task of finding the right stay in a small up country New England town. Shades of Stephen King!
Comfort, cleanliness and security mixed with a genuine smile and efficient process are always the key criteria. Value helps, the rates are a relief from the cosmopolatan sticker shock one never gets used to in your favorite big city but all markets are competitive so you want and need to shop.
Though I could book on line and have an algorithm solve the matter I prefer to call the property and book from the desk. Reputation and past experience coupled with the promise of a brand and the decision was made. There is a special place in hospitality heaven for the polite Front Desk manager in a small property who is the Jack or Jill of all trades. One day they are the polite person taking your reservation over the phone and two days later are the welcoming smile checking you in. Later in the day they are your concierge giving you tips from the local’s point of view. These ambassadors of our trade, our art of hospitality are our unsung heroes. They make us all proud and give us that re-assuring smile that all is well in the American profession of hospitality.
Safe travels!
Comfort, cleanliness and security mixed with a genuine smile and efficient process are always the key criteria. Value helps, the rates are a relief from the cosmopolatan sticker shock one never gets used to in your favorite big city but all markets are competitive so you want and need to shop.
Though I could book on line and have an algorithm solve the matter I prefer to call the property and book from the desk. Reputation and past experience coupled with the promise of a brand and the decision was made. There is a special place in hospitality heaven for the polite Front Desk manager in a small property who is the Jack or Jill of all trades. One day they are the polite person taking your reservation over the phone and two days later are the welcoming smile checking you in. Later in the day they are your concierge giving you tips from the local’s point of view. These ambassadors of our trade, our art of hospitality are our unsung heroes. They make us all proud and give us that re-assuring smile that all is well in the American profession of hospitality.
Safe travels!